Privacy Policy

1. Introduction

Voxelmoose ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Educational background and experience level
• Course preferences and learning goals
• Portfolio submissions and project work
• Communication records and correspondence

2.2 Technical Information

We automatically collect certain technical information when you use our website:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and navigation data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and delivering our educational services
• Processing course registrations and payments
• Communicating about courses, schedules, and updates
• Improving our website and service quality
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Protecting our rights and preventing fraud

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Consent: When you have given explicit permission

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Employee training on data protection
• Access controls and authentication

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdrawal: Withdraw consent at any time

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us improve website performance
• Marketing Cookies: Used for targeted advertising

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods:

• Student Records: 7 years after course completion
• Marketing Data: Until consent is withdrawn
• Financial Records: 7 years for tax purposes
• Website Analytics: 26 months maximum

9. International Data Transfers

Your information may be transferred to and processed in countries outside of Canada. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Adequacy decisions by regulatory authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after the effective date constitutes acceptance of the revised policy.

13. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for course delivery
• Legitimate Interests: Improving our services and security
• Legal Compliance: Meeting regulatory requirements
• Consent: Marketing communications and non-essential cookies

14. California Privacy Rights (CCPA)

California residents have additional privacy rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information of California residents.

15. Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the relevant supervisory authority:

• Canada: Office of the Privacy Commissioner of Canada
• EU/EEA: Your local data protection authority
• UK: Information Commissioner's Office (ICO)

16. Definitions

Personal Data: Any information relating to an identified or identifiable natural person.

Processing: Any operation performed on personal data, including collection, storage, use, and deletion.

Data Controller: Voxelmoose, as the entity determining the purposes and means of processing personal data.

Data Subject: The individual to whom personal data relates.

This privacy policy is effective as of January 1, 2024. By using our services, you acknowledge that you have read and understood this policy.